About the Role
At TeamUp (goteamup.com), the company helps fitness businesses run smoother so they can focus on what matters most – their members. From CrossFit gyms and yoga studios to martial arts schools and personal trainers, thousands of businesses trust TeamUp to handle their payments, scheduling, member management, and much more.
The company is looking for a Customer Support Representative who’s passionate about helping people, thrives on problem-solving, enjoys connecting with others, and finds real satisfaction in helping small business owners succeed.
This isn’t a typical support role. With AI handling more routine inquiries, the role focuses on being proactive, success-driven, and dedicated to helping each business make the most of the platform.
What You’ll Be Doing
You’ll be one of several teammates helping build TeamUp’s reputation by delivering exceptional support.
Daily responsibilities include:
Chat, email, video, and call with customers to solve challenges and celebrate wins.
Guide customers through TeamUp’s features — from setup to advanced use to best practices.
Share product updates and new features
Build strong relationships with customers and understand their business goals.
Spot customer needs and connect them with solutions to help their business grow.
Champion customers internally by sharing feedback, feature ideas, and insights.
Review AI support responses and help refine help content.
Collaborate with teammates to keep raising the bar for customer happiness.
Who You Are
A natural communicator who’s confident writing and speaking in English.
Tech-savvy and curious about how software works.
Empathetic and calm under pressure.
Organized, reliable, and able to manage your own time.
A team player who celebrates wins and supports others.
Comfortable giving and receiving constructive feedback.
Motivated to go the extra mile to create an amazing customer experience.
Experienced working remotely and collaborating across time zones
Experience.
At least 3 years in a SaaS-based customer support or customer success role.
Work Schedule
Monday–Friday, 8am–4:30pm UK
Weekend cover on rotation with the team
Bonus points if you have worked with (or in!) fitness businesses
Why You’ll Love It Here
You’ll join a friendly and passionate, mission-driven team that believes in supporting both customers and each other. The environment is remote-first, growth-minded, and focused on continuous improvement.
Salary Details
£32,000–£34,000 per year, based on education, work experience, certifications, internal equity, and related factors.
Why Work for DaySmart Software
A small team doing very big things — your work will make a huge impact
A growing company where your voice will be heard
Many DaySmart employees work from home with structures for smooth remote collaboration
A highly collaborative culture with active participation in meetings and discussions
Expectation for engagement during video calls, contributing to conversations, and being fully present.
DaySmart believes strong communication and visual connection build alignment, accountability, and trust.
What the Company Offers
A great team atmosphere to help you achieve your best work
Full support and training from the team to help you succeed
Equal opportunity employer with commitment to diversity
Reference to DaySmart Privacy Policy regarding privacy and security of personal information
To apply for this job please visit uk.indeed.com.
