Role Summary
The Customer Support Specialist will handle complex customer issues, payment-related escalations, and provide high-quality support across IMTO services while ensuring compliance and service excellence.
Key Responsibilities
- Resolve customer inquiries related to payments, transfers, FX, and settlement issues
- Handle escalations and complex cases professionally and efficiently
- Collaborate with Operations, Treasury, and Compliance teams to resolve issues
- Ensure adherence to SLAs, service standards, and regulatory requirements
- Document customer interactions and maintain accurate service records
- Contribute to process improvement and service optimization
Requirements
- 3–5 years experience in customer support within payments, fintech, or IMTO
- Strong understanding of payment flows, transaction lifecycle, and service resolution
- Excellent communication and problem-solving skills
- High attention to detail and customer empathy
- Ability to work in a fast-paced, regulated environment
📩 How to Apply: send cv
To apply for this job email your details to olufisayo@mynairagram.com
