Description: In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining the source of issues and trends, and developing an improvement plan. You will ensure timely turnaround of all customer service correspondence. We are looking for someone with experience in customer service with good written communication skills.
As a Customer Support Representative, Operations, you will
Use BCD systems to process requests accurately and efficiently.
Provide first-level online navigational support and escalate technical issues.
Advise on travel options and resolve issues professionally.
Stay current on travel industry trends and supplier rules.
Monitor client business needs and policy changes.
Follow up on refunds, vouchers, and debit memos.
Complete administrative tasks and meet performance goals.
About you
Previous experience in a corporate travel office
Proficiency in airline reservations systems
Demonstrated problem-solving skills
Excellent customer service skills
Understanding of ARC rules and regulation.
To apply for this job please visit jobs.bcdtravel.com.
