Description:. Key Responsibilities:
Handle inbound customer calls, chats, or emails on behalf of your chosen Arise client program
Deliver accurate, professional, and empathetic support to resolve customer inquiries
Navigate client systems, scripts, and knowledge bases to find timely solutions
Meet or exceed client KPIs including customer satisfaction (CSAT), handle time, and quality scores
Maintain a quiet, distraction-free home office that meets client technical standards
Complete all required client certification training prior to taking live customer interactions
Follow all client compliance, confidentiality, and scripting requirements
Select and manage your own schedule through the Arise® Platform portal
Stay current with client program updates, product knowledge, and policy changes
Communicate proactively with the team regarding any performance concerns or support needs
What We’re Looking ForExperience & Skills
Prior customer service experience preferred (call center, retail, hospitality, or similar)
Strong verbal and written communication skills
Active listening, empathy, and professional problem-solving ability
Ability to navigate multiple systems simultaneously while assisting customers
Self-starter with the discipline and focus to work independently from home
Dependable, detail-oriented, and committed to showing up for scheduled shifts
Ability to follow scripts and client compliance guidelines accurately and consistently
Technical Requirements
Desktop or laptop computer running Windows 10 or later (tablets and Chromebooks not supported)
High-speed wired internet connection (minimum 10 Mbps download / 3 Mbps upload recommended)
USB noise-cancelling headset
Quiet, private, dedicated home workspace free from background noise
Ability to pass the Arise platform computer technical check prior to enrollment
Background & Eligibility
Must be 18 years of age or older
Must successfully pass a background check (requirements vary by client program)
Some client programs require a drug screen — details confirmed at enrollment
Bonus Qualifications
Previous remote or work-from-home customer service experience
Bilingual proficiency in Spanish/English or Portuguese/English — bilingual programs available
Familiarity with CRM tools or contact center software (e.g., Salesforce, Genesys, NICE)
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