Description:
Maintains a clear, auditable system to ensure nothing falls through the cracks (e.g., tracking emails that require responses, follow-ups, open tasks, and pending customer or driver actions). Demonstrated experience using tools such as Notion, OneNote, or Excel to manage tasks and workflows in a way that is easy for others to review and understand.
2. Strong comprehension and judgment
Reads communications carefully, notices details, and can respond not just to what is written, but to the question behind the question. Able to anticipate follow-ups and address them proactively.
3. Comfortable asking clarifying questions
Knows when to pause and ask questions rather than make assumptions. Seeks clarity early to avoid downstream mistakes.
4. Fast learner with high accountability
Takes ownership of mistakes, learns quickly, and does not repeat the same error twice. Continuously improves based on feedback and experience.
5. Excellent written communication
Writes clear, professional, and natural-sounding emails and messages. Strong command of tone, grammar, spelling, punctuation, and capitalization. Can communicate seamlessly with customers without sounding scripted or robotic.
6. Structured communicator
Communicates in a clear, logical, and structured manner (e.g., point A, then B, then C), especially when explaining options, next steps, or resolving issues.
7. Comfortable with diverse audiences
Able to communicate with both:
Affluent, detail-oriented clients expecting white-glove service and
Hands-on drivers and operations staff who value direct, practical communication.
8. Design and presentation skills
Proficient with Canva and able to create clean, on-brand visuals or documents when needed.
9. Commercial awareness
Able to identify upsell opportunities, explain add-ons clearly, and help convert inquiries into higher-value bookings.
10. Operational ownership and follow-through
Capable of coordinating with drivers, tracking assignments, confirming completion, and holding people accountable so nothing is missed.
11. Proactive improvement mindset
Actively looks for opportunities to improve processes, customer experience, and internal efficiency rather than waiting to be told what to do.
Role Fit Indicators (This Role Is a Strong Fit If You…)
Take feedback seriously and view it as a tool for improvement — never dismissing issues as “not a big deal”
Are naturally organized and systems-oriented
Enjoy building, refining, and maintaining workflows
Obsessively track tasks, follow-ups, and details
Are curious and regularly ask, “How could this be done better?”
Take pride in being dependable, precise, and hard to replace
Experience & Qualification
Experience: Minimum of 3–6 years as a Virtual Assistant
Academic Qualification: Minimum of a first degree (B.Sc.)
Non-Negotiable Requirements
Ability to represent a luxury brand professionally in all communications
Strong coordination and organizational skills
close attention to detail, particularly in managing materials and documentation
Clear written and spoken English
Strong problem-solving skills and the ability to take feedback
Highly structured, proactive, and reliable
Project management experience
Preferred Skills
Canva/design experience (added advantage)
Familiarity with tools such as Notion, OneNote, Google Docs, and task management platforms
To apply for this job please visit docs.google.com.
