Description:
What You Will Do
Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
Carry your own weight in ticket volume (approximately 25 interactions per day).
Assist our wonderful customers with the Bloomerang software.
Ensure proper software utilization by each of our customers.
Conduct new customer implementations and training.
Develop and delivering training webinars to both our customers and internal employees.
Write and create help documents and videos. Don’t worry, we’ll show you how.
Assist with general software quality assurance and testing.
Provide software design and functionality feedback to our Product Development team.
What You Need to Succeed
Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
Problem tracking skills to determine trends or patterns to client system problems.
A background in providing top-notch customer service.
Superb written and verbal communication.
The ability to solve problems quickly.
Keen troubleshooting ability, and general comfort with computers and software technology.
To apply for this job please visit job-boards.greenhouse.io.
