Description: Responsibilities
Respond to all customer inquiries within one business day, following established tone and style guidelines.
Categorize, track, and manage all inbound customer service tickets within the company’s Airtable ticketing system, ensuring issues are properly documented and routed.
Monitor issues reported through the Brad’s Deals app via the appropriate Slack channel, creating and fulfilling additional service tickets as needed
Communicate with editorial staff regarding deals that require updates or should be removed or expired, ensuring customers have access to accurate and current offers.
Proactively monitor deal performance and availability, expiring deals when necessary to maintain site quality and user trust.
Qualifications
Strong written communication skills with the ability to maintain a consistent brand voice. Related experience is a plus.
Excellent organizational skills and attention to detail when tracking and categorizing service requests.
Familiarity with ticketing workflows and comfort working in tools such as Airtable and Slack.
Ability to identify deal-related issues quickly and collaborate effectively with editorial teams.
Proactive mindset and strong follow-through in resolving customer concerns.
Job type: Part-time | Contract
Work mode: remote
To apply for this job please visit bradsdeals.clearcompany.com.
