Hiring! DATA ANALYST (contract)

Description: Job Responsibilities:

Maintain and update documentation for the centralized reporting platform

Design, build, and enhance reports and dashboards using single or multiple data sources

Develop pipelines and datasets to ingest, store, and visualize data from new enterprise sources

Build AI/ML solutions to identify patterns, trends, and anomalies that improve operational insights, including support for problem management

Perform data validation, testing, and user acceptance testing (UAT) to ensure data accuracy and consistency

Investigate and determine root causes of data discrepancies and document defects with appropriate engineering and support teams

Improve report and dashboard usability and interactivity based on end-user feedback

Deliver recurring training sessions to help stakeholders understand and effectively use platform metrics

Collaborate with stakeholders to support new reporting solutions and enhancements

Requirements:

2 to 4 years of applicable experience in data analytics, business intelligence, or a related field

Demonstrated experience building and maintaining dashboards and reports for operational or business use cases

Prior experience working within IT service management or help desk environments is a plus

Bachelor’s degree in computer science, computer engineering, or a related technical field required

Strong experience with Power BI, including data visualization, data modeling, and DAX

Working knowledge of SQL and Kusto Query Language (KQL)

Experience using Azure Machine Learning to build low-code and no-code solutions

Hands-on experience with ServiceNow data and IT Service Management (ITSM) modules

Familiarity with Azure and Microsoft Fabric for data integration and analytics workflows

Strong attention to detail and commitment to data quality

Solid interpersonal and communication skills

Willingness to learn and adapt to evolving technologies and business needs.

Job type: Contract

Work mode: remote