Hiring! Customer Service Email Representative (Ambassador Program)

Description:.Key Responsibilities
Respond promptly and professionally to inbound customer emails regarding the Comfrt Ambassador Program
Assist ambassadors with questions about payouts, commissions, and payment timelines
Troubleshoot and resolve account issues, technical concerns, or program-related inquiries
Maintain accurate records of customer interactions and resolutions
Escalate complex or unresolved issues to the appropriate internal teams when necessary
Ensure all communications reflect the brand voice and maintain a high standard of customer satisfaction
Stay up to date on program policies, updates, and processes to provide accurate information
Qualifications
Proven experience in customer service, with a strong emphasis on email support
Excellent written communication skills with attention to tone, clarity, and detail
Ability to manage a high volume of emails while maintaining quality and response time standards
Strong problem-solving skills and the ability to think critically and independently
Comfortable working in a fast-paced, remote or digital environment
Availability to work weekends is required
Preferred Skills
Experience supporting ambassador, affiliate, or influencer programs
Familiarity with customer support tools (e.g., Zendesk, Gorgias, or similar platforms)
Basic understanding of e-commerce or payout systems

Job type: Full‑time

Work mode: remote