Description:.ESSENTIAL DUTIES
End User Support
Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues.
Provide timely diagnosis, resolution, and documentation of issues in the ticketing system.
Deliver exceptional customer service through clear communication and professional support, including managers and executives.
System & Application Support
Install, upgrade, and maintain end user software applications.
Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet.
Assist in training end users on tools and applications as needed.
Collaboration & Communication
Work collaboratively with IT team members and other technical personnel across departments.
Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates.
Process & Documentation
Follow departmental standard operating procedures and meet SLA requirements.
Assist with documentation updates to ensure accuracy and alignment with evolving processes.
Identify and recommend improvements to IT support processes and procedures.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization’s success and efficiency.
QUALIFICATIONS
Education & Experience:
Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-3 years of IT support experience, including telephone and email support for software and hardware issues.
Proficiency with Windows OS, Microsoft Office, and other standard desktop applications.
Knowledge of networking protocols and fundamentals.
Experience with O365 preferred.
Knowledge of VOIP phone systems a plus.
Familiarity with Yardi property management software and/or residential real estate industry experience a plus.
Strong troubleshooting and problem-solving abilities.
Ability to communicate technical information to non-technical users.
Superior customer service skills with excellent telephone etiquette.
Job type: Full‑time
Work mode: remote
To apply for this job please visit jobs.dayforcehcm.com.
