Description:.Requirements:
3+ years of experience in Technical Support (Tier 2+) or Technical Operations.
Strong analytical skills with experience tracking project budgets, hours, and SLAs.
Experience creating SOPs and technical documentation to drive process standardization.
Technical proficiency in troubleshooting software/hardware integrations (Linux, Networking, SQL basics).
Experience using ticketing systems (e.g., Jira Service Management, Salesforce) and CRM tools.
Ability to manage logistics (ordering parts, scheduling resources) and communicate effectively with stakeholders.
Ideally, we’re looking for:
A “System Builder” mindset: Someone who proactively looks to automate repetitive tasks rather than just fixing them.
Experience leading a support team or a remote technical team.
Proficiency in Salesforce Field Service (SFS) and inventory management systems.
Background in IoT, SaaS, or automotive technology.
Job type: Full‑time
Work mode: remote
To apply for this job please visit www.ziprecruiter.com.
