About DEXA
DEXA is on a mission to combat Africa’s involvement in cyber fraud by equipping individuals with tuition-free digital skills, mentorship, and career support. With over 63,000 learners trained across 70+ countries, we are scaling to empower even more people with future-ready skills.
The Role
We are seeking a highly organized and proactive Operations Manager to build and manage the internal systems that keep DEXA running smoothly. You will be the backbone of execution, ensuring that our Course Directors, interns, and volunteers are coordinated and doing their jobs, processes are efficient, and learner experience is seamless.
Key Responsibilities
- Design and implement efficient operational processes for course delivery, student onboarding, and reporting.
- Manage day-to-day operations across departments and ensure deadlines are met.
- Support Course Directors with coordination, tracking, and performance reporting.
- Monitor learner engagement, feedback, and outcomes to ensure program quality.
- Maintain documentation, systems, and workflows that reduce bottlenecks.
- Regularly report progress to the CEO.
Requirements
- Proven experience in operations, program management, or project management.
- Strong organizational and communication skills.
- Ability to design processes and coordinate multiple teams.
- Comfortable working in a fast-paced, impact-driven environment.
- Passion for digital education and social impact is a plus.What We Offer
- Be part of a fast-growing, mission-driven edtech organization.
- Opportunity to shape the foundation of DEXA’s operational structure.
- Remote-friendly, flexible work environment.
- A chance to impact thousands of learners across Africa and beyond.
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