Role Summary
The Customer Support Associate will provide frontline customer support, assist customers with basic inquiries, and escalate issues appropriately while learning IMTO operations and service processes.
Key Responsibilities
Respond to customer inquiries via chat, email, and phone
Support customers with transaction tracking and basic payment issues
Escalate complex cases to senior team members when required
Maintain accurate records of customer interactions
Learn and comply with IMTO policies, procedures, and service standards
Requirements
0–1 year experience (fresh graduates welcome)
Basic understanding or strong interest in payments, fintech, or IMTO services
Good communication skills and customer-first mindset
Willingness to learn and grow in a regulated environment
Attention to detail and professionalism
📩 How to Apply: send cv
To apply for this job email your details to olufisayo@mynairagram.com
