Job Overview

Robert Heath Heating, a proud part of the global Daikin group, is a leading provider of gas heating services to the social housing sector. Robert Heath Heating Ltd is looking for a dedicated and empathetic Customer Service Advisor to join the out-of-hours team in a fully remote role.

In this vital home-based role, the successful candidate will be the first point of contact for housing association residents experiencing issues with their heating or hot water. The role plays a key part in ensuring residents receive a timely and efficient service, especially during evenings when they need help the most.

Key Responsibilities

Answering inbound calls from residents to report faults with their heating and hot water systems
Accurately logging details of the fault onto the system
Providing reassurance and clear information to residents
Scheduling appointments for Gas Engineers to attend properties
Delivering a high standard of customer care at all times

Person Specification

Previous experience in a customer-facing role is desirable
A calm, professional, and empathetic telephone manner
Excellent communication and listening skills
A suitable home working environment and a reliable internet connection
The ability to work effectively under pressure
Strong IT skills and the ability to learn new systems
A reliable and committed team player

Role Details

Pay Rate: £12.21 per hour
Hours: 26.5 hours per week
Shift Pattern: A consistent 4 days on, 4 days off rota
Working Times: Shifts will be from 12:00 – 20:00 or 13:00 – 21:00

If you are passionate about helping people and are looking for a rewarding part-time role with the flexibility of working from home, this opportunity may be suitable.

Employment Type

Job Types: Part-time, Permanent
Pay: £12.21 per hour

Benefits

Company pension
Work from home
Work Location: Remote

How to Apply

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To apply for this job please visit uk.indeed.com.