We are looking for an experienced Customer Support Team Lead to oversee and grow our customer service operations for global trading clients. This role is ideal for someone with strong Forex/CFD support experience, hands-on Zendesk expertise, and proven leadership capabilities.
You will be responsible for driving service excellence, optimizing workflows, and ensuring an outstanding customer experience.
Key Responsibilities‼️
* Lead and manage a team of 10+ customer support agents
* Monitor and drive KPIs (SLA, response time, resolution time, CSAT)
* Oversee daily operations across live chat, email, and phone support
* Manage and optimize Zendesk (workflows, triggers, automations, reporting)
* Conduct quality assurance (ticket reviews, call evaluations)
* Train, coach, and evaluate team performance
Develop SOPs, knowledge base content, and support guidelines
* Handle escalations, including trading-related issues
* Collaborate with internal teams (Operations, Compliance, Payments, Product)
Apply: Send your CV to talentrecruiter53@gmail.com or via WhatsApp to 08115180785
To apply for this job email your details to talentrecruiter53@gmail.com
