Description: About You:
You’re a passionate, experienced customer service advocate focused on helping your customers and your teams.
You’re an excellent communicator ensuring your customers are always in the loop.
You’re a self-starter digging in to find the cause and not just the symptoms.
What You’ll Do:
Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.
Resolve customer concerns and issues by identifying problems, researching answers, and guiding customers to appropriate solutions.
Document all customer interactions accurately in the company’s CRM system to maintain up-to-date records.
Collaborate with internal departments such as sales and technical support to ensure customer needs are met efficiently.
Provide feedback on recurring customer issues and suggest improvements to enhance service quality and operational processes.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably within the business services sector.
Strong written and verbal communication skills in English.
Basic proficiency with customer relationship management (CRM) software and Microsoft Office applications.
Ability to work independently in a remote setting while managing time effectively.
To apply for this job please visit workforcenow.adp.com.
